Is your ordering system secure?
Yes, all your information is secured within Shopify security systems.
We accept all major credit and debit cards, as well as secure checkout options like Shop Pay, Apple Pay, Google Pay, Venmo, and PayPal.
What is your return/exchange policy?
Yes we offer returns if you are not satisfied with your purchase. All we ask is that the product is not tampered with, still has it's tags, and that you cover the shipping cost. The return/exchange policy lasts for two weeks after your item has been delivered. Once we receive your return we will issue you a full refund. Please contact us at deathsmileco@gmail.com and we will further assist you.
International Orders
Due to shipping and customs regulations, we’re unable to accept returns on international orders. Please review your order carefully before completing your purchase.
How can I contact you?
You are more than welcome to use the contact page to send us a message or send us an email at deathsmileco@gmail.com and we will get back to you within 1-5 business days!
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most domestic orders arrive within 3–7 business days after they ship.
Will I receive tracking information?
Yes. Once your order ships, you will receive an email to track your order. Please allow up to 48 hours for tracking to update.
Shipping & Lost Packages
Once an order is shipped, it becomes the responsibility of the carrier. We are not liable for lost or stolen packages. If your tracking says delivered but you didn’t receive it, we recommend contacting the shipping carrier directly.
That said, if something feels off, reach out to us and we’ll always try to help where we can. In some cases, store credit may be issued
What if I put the wrong address?
If you enter the wrong shipping address, email us immediately. Once your order ships, we can’t make changes.